Reference

What You Agree to When You Use slo12

These terms set the ground rules for every account on slo12 — from how you fund your wallet with PayPal, Venmo, or Play+ to how we handle disputes and account closures. Access depends on state law and is available only where local law permits.

Applies to all account holdersState eligibility requiredPayPal · Venmo · Play+ coveredMobile and browser accessSubject to change with notice
slo12 What You Agree to When You Use slo12
HOW WE HANDLE IT

What We Do to Keep Your Account Secure

Security and data handling are built into the terms you accept at signup. Here is how we apply them in practice — not as abstract policy language, but as concrete steps that affect your account day to day.

Data Retention We keep account records, transaction history, and identity documents for the period required under applicable state regulations. You can request a summary of stored data through your account settings.
Cookie and Session Policy Cookies track your session state across mobile and browser so you stay logged in. You can adjust cookie preferences in your device browser settings without losing your account data.
Account Security Steps Your account is protected by password authentication and a one-time code sent to your registered phone. If you suspect unauthorized access, flag it immediately through live chat for a password reset.
Requesting Term Changes You cannot unilaterally change the terms, but you can contact support to dispute a term's application to a specific transaction. We document every dispute and respond in writing within our standard window.
TERMS CONTACT

Reach Us About These Terms

If a specific clause is unclear or you believe a term was applied incorrectly to your account, we have three paths to get you an answer. Players in New York and other eligible states can use the same channels — there is no separate regional queue.

Live Chat Open the chat icon inside your slo12 account dashboard. A support agent can pull your account record directly and address terms-related questions in the session.
Email Support Send a message to our support address from your registered email. Reference the specific clause or transaction and we will respond with a written record you can keep.
In-App Help Center The Help section in the slo12 app includes a searchable terms summary. Tap 'Account Rules' to find the clause that applies to your situation before contacting support.

Common Questions About slo12 Terms

These are the questions we hear most often about how the terms work in practice — from account eligibility to what happens when we update the policy.

Access and account features depend on your state's laws. The core terms apply to all accounts, but certain functions — like live sports wagering — are only available in eligible states where local law permits it.

No. Our terms allow one account per person. Multiple accounts tied to the same identity may be merged or closed. Contact support before opening a second account if you believe your first was wrongly disabled.

We will notify you by email if your state's eligibility status changes. Your wallet balance remains accessible for withdrawal via PayPal, Venmo, or Play+ even if active betting is suspended in your state.

We send a notice to your registered email and post an in-app message before changes take effect. Continuing to use your account after the notice date means you accept the revised terms.

Wallet funds must come from payment methods linked to your verified identity — PayPal, Venmo, or a Play+ card registered in your name. Third-party funding is not permitted under our terms.

Open a dispute through live chat or email using your registered address. Reference the transaction ID and the specific term you believe was misapplied. We log every dispute and respond with a written explanation.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.